Comments on: Alltel Unrolls Voice2TXT http://www.mobilecrunch.com/2007/12/17/alltel-unrolls-voice2txt/ All About Mobile 2.0 Tue, 02 Dec 2008 03:17:25 +0000 http://wordpress.org/?v=2.6.5 By: Greg http://www.mobilecrunch.com/2007/12/17/alltel-unrolls-voice2txt/#comment-368118 Greg Tue, 18 Dec 2007 16:33:11 +0000 http://mobilecrunch.com/2007/12/17/alltel-unrolls-voice2txt/#comment-368118 Keith, your last comment is inaccurate. SpinVox messages are converted by a sophisticated learning system, developed in-house, called the Voice Message Conversion System, which automatically carries out the majority of conversions. When the system encounters a word or phrase its does not know or understand, or if there is an abundance of background noise when the message in being left, it is able to refer to a human for assistance. The human then trains the system so that word or phrase becomes known to the VMCS for future use. But the important thing to understand is that messages are converted by the VMCS, not by humans. Keith, your last comment is inaccurate. SpinVox messages are converted by a sophisticated learning system, developed in-house, called the Voice Message Conversion System, which automatically carries out the majority of conversions. When the system encounters a word or phrase its does not know or understand, or if there is an abundance of background noise when the message in being left, it is able to refer to a human for assistance. The human then trains the system so that word or phrase becomes known to the VMCS for future use. But the important thing to understand is that messages are converted by the VMCS, not by humans.

]]> By: Jonathan Simnett http://www.mobilecrunch.com/2007/12/17/alltel-unrolls-voice2txt/#comment-367898 Jonathan Simnett Mon, 17 Dec 2007 20:47:47 +0000 http://mobilecrunch.com/2007/12/17/alltel-unrolls-voice2txt/#comment-367898 Unfortunately, Keith’s comments are very wide of the mark. SpinVox has actually developed a sophisticated learning system called the Voice Message Conversion System which carries out automatically by computer the majority of SpinVox voice to text conversions. Messages are converted by machine; humans are only involved to help train the intelligent system to improve its speed and accuracy (although SpinVox users do report already 97 per cent accuracy where other automated services deliver only the gist of what is said). So, when the system encounters a word or phrase its does not know or understand, it is able to refer to a specialist in the SpinVox language laboratory for assistance. The human then trains the system so that word or phrase becomes known to the VMCS for future use. In that way, the VMCS is constantly evolving and learning, increasing in accuracy and speed with each conversion. Unfortunately, Keith’s comments are very wide of the mark. SpinVox has actually developed a sophisticated learning system called the Voice Message Conversion System which carries out automatically by computer the majority of SpinVox voice to text conversions. Messages are converted by machine; humans are only involved to help train the intelligent system to improve its speed and accuracy (although SpinVox users do report already 97 per cent accuracy where other automated services deliver only the gist of what is said).

So, when the system encounters a word or phrase its does not know or understand, it is able to refer to a specialist in the SpinVox language laboratory for assistance. The human then trains the system so that word or phrase becomes known to the VMCS for future use. In that way, the VMCS is constantly evolving and learning, increasing in accuracy and speed with each conversion.

]]> By: Keith Chosen http://www.mobilecrunch.com/2007/12/17/alltel-unrolls-voice2txt/#comment-367893 Keith Chosen Mon, 17 Dec 2007 20:16:55 +0000 http://mobilecrunch.com/2007/12/17/alltel-unrolls-voice2txt/#comment-367893 I’d love to believe in SpinVox’s revolutionary product, but what’s little-reported is that your message is zapped off to Indian call centers, where a human listens to it and types it out before sending it out to the recipient. ALL HUMAN. It also take 3-5 minutes before a message is delivered. Until I learned about the human angle, I couldn’t figure out why my messages took so long to be delivered….. I’d love to believe in SpinVox’s revolutionary product, but what’s little-reported is that your message is zapped off to Indian call centers, where a human listens to it and types it out before sending it out to the recipient. ALL HUMAN. It also take 3-5 minutes before a message is delivered. Until I learned about the human angle, I couldn’t figure out why my messages took so long to be delivered…..

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